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Accessibility

Updated: Jul 4, 2025

The Township of Howick is committed to removing barriers to access programs and services in our community and our goal is to provide equal opportunities for all under the Accessibility for Ontarians with Disabilities Act, S.O. 2001, c.32 (AODA).

We can only mandate accessibility of facilities and services owned, operated, leased and funded by the Township. We encourage you to have discussions with owners and managers of restaurants, stores and other private sector venues about improving their accessibility standards and services. 

In order to help Howick Township meet the requirements of the AODA, we have created the following policies and plans:

Do you have an Accessibility Concern? Please submit an Accessible Customer Service Barrier Report located at the bottom of this page.

Accessibility Disclaimer

The Township of Howick is committed to responding to the accessibility needs of the community. This commitment extends to our website. The Township's website has been designed to be WCAG 2.0 level AA compliant and meets the Province of Ontario's Accessible Information and Communications Standard (Accessibility for Ontarians with Disabilities Act, 2005).

Whenever possible, documents (PDF, Microsoft Word, Excel and PowerPoint) are posted to the website as accessible documents. An ongoing effort is being made to make historical documents available and compliant with the standard, although there are some limits in our ability to do so.

The Township recognizes situations where it is not practicable or possible to present content in an accessible format. In these cases, best efforts are used to provide citizens an accessible alternative or assistance in acquiring the information they need. Should you need assistance in obtaining an accessible alternative for non accessible content, contact the Township by dialing 519-335-3208 x.2  or emailing­­­­ clerk@howick.ca.

Examples of such exceptions include:

  • Mapping or GIS data.
  • Engineering drawings or complex technical data.
  • Legacy applications or data that cannot be updated or cannot be updated with reasonable effort/expenses.
  • Vendor web applications where the Township was unable to negotiate contractual obligation to maintain accessibility.
  • Presentation content where rendering accessibility would hinder the ability to achieve its intended purpose.
  • Content that cannot be rendered accessible without significant impact.
  • Excel documents i.e. financial information

Standards for External Contributors

In order to maintain its accessibility standards, the Township expects all content provided by external contributors to be delivered in compliance with the WCAG 2.0 Level A and the Province of Ontario's Accessible Information and Communications Standard.

The Township will accept no responsibility for converting non accessible content provided by external contributors, train external contributors on accessibility or incur costs related to acquiring tools required to meet the requirement.

Do you have an Accessibility Concern? Please Submit an Accessibile Customer Service Barrier Report Form

Did we respond to your customer service needs? 
Was our customer service provided to you in an accessible manner? 
Did you have any problem accessing our goods and services? 

Get In Touch

Caitlin Gillis Chief Administrative Officer/Clerk

519-335-3208 ext 2

Alana Dick Deputy Clerk

519-335-3208 ext 9